From Buzzword to Business Essential: AI in HR

The buzz around AI is deafening — and for good reason. Artificial intelligence (AI) empowers computers to perform tasks that usually require human thinking, like learning, problem-solving and decision-making.

You might have seen AI in action with tools like OpenAI's ChatGPT and Google's Gemini. These are examples of Generative AI-powered chatbots, a type of artificial intelligence that specialises in producing new content. While Generative AI can create text, phrases, images and videos – the likes of ChatGPT are built on what we call large language models (LLMs), think of an LLM like a giant encyclopedia of words and phrases - Generative AI chatbots draw on these vast knowledge base and create realistic, lifelike responses.

In HR, AI-powered platforms are tipped to revolutionise everything from recruiting to employee engagement and can potentially streamline processes that were once time-consuming and prone to human error. For example, AI can screen CVs quickly and accurately, flagging candidates that best align with open positions. AI-powered chatbots can answer basic HR inquiries 24/7, freeing internal HR teams for more complex tasks.

The potential extends far beyond hiring. Imagine AI analysing company-wide data to identify employees at risk of burnout and proactively suggest interventions. Or custom-tailored learning programs that adapt to each individual, helping employees upskill at their own pace.  The potential of AI to boost efficiency and offer more personalised employee experiences is genuinely game-changing.

Is your HR function realising that potential far beyond the buzzword? In a survey by Gartner, 76% of HR leaders believe that failing to adopt AI solutions over the coming years will put their organisations at a severe disadvantage. All the signs illustrate that the time to explore the potential of this technology is now. With even small pilot projects illuminating the potential impact on a HR department's effectiveness, giving you a head start in the race for talent.

Here are some additional AI applications relevant to HR that are worth being aware of:

• Natural language processing (NLP): This technology can sift through resumes, emails and other text to extract useful information, helping HR and hiring managers make more informed decisions.
• Machine learning algorithms for employee surveys: AI can analyse survey results, identify trends in employee sentiment and suggest actionable insights.
• Predictive analytics: This form of AI that utilises machine learning and data analysis to predict future outcomes. Put another way, it can foresee problems before they become crises.

The AI revolution in HR is here, and its impact on recruitment holds immense promise. From finding hidden gems in your candidate pool to streamlining communication, AI tools offer a competitive edge.

Want to learn how AI can help you hire the best, reduce biases and build a more engaged workforce? Click through to the next post in our series: AI-Powered Recruitment: The Future is Now